FREQUENTLY ASKED QUESTIONS

We do our best to answer all your questions, if you need more information please contact us, we will be happy to answer you as quickly as possible. The showroom is located in Paris, it is open by appointment only.

 


WHERE CAN WE TRY ON THE GARMENTS ?
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All out products are available in our showrooms in Paris.
The showroom is open by appointment only. Contact us through mail contact@louiseparis.fr or phone PARIS 06 64 86 08 03 to make an appointment.
The showroom is located at the following adress : 5 rue du château d’eau, 75010 Paris, France. You can come to try on the products anytime from Monday to Sunday between 10am to 9pm.

 


WHERE DO THE PRODUCTS COME FROM?
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Eloïse explores the personal wardrobes of parisian fashion lovers. The clothes, shoes and accessories for men and women are selected for their quality, cut and the originality of their design.

 


DO YOU SELL NEW PRODUCTS ?
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The products are always SECOND-HAND, we don't buy products directly from Maison de Couture, Designers or other fashion companies. They are always in EXCELLENT CONDITION and occasionally have never been worn.
Clause de réserve de propriété : les produits demeurent l’entière responsabilité de LOUISE PARIS jusqu’au complet encaissement du prix par LOUISE PARIS.

 


HOW DO YOU GUARANTEE THE AUTHENTICITY OF THE PRODUCTS ?
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We buy all these beautiful luxury items from individuals, mostly friends who work in fashion and are lucky to shop in sample sales, thus the relatively low prices.
We select the items for their quality, authenticity, for the cut and originality of their design and for their everlasting caracteristic. All the products have undergone quality and authenticity inspections and we guarantee their authenticity to our sellers.
Eloïse has worked in Maisons de Couture, she has a very good knowledge of luxury products and of the details that make these products so special. She can easily identify fake products.

It is very easy to ensure that a product is authentic. Luxury products are expensive mostly because of their quality : the materials they are made of are gorgeous and rare, often handcrafted (like embroidered silk or exotic leathers) and the finishing is perfect. The seams are neat and straight.

It is a delight to wear quality products. We want everybody to be able to buy these luxury items, to discover what is a beautiful garment with a perfect cut and crafted in divine materials, to buy clothes or a pair of shoes that they will cherish and take care of, to buy less but to buy quality.

Enjoy all these pieces of art and feel free to ask any question, we will be happy to answer you.

 


IS IT POSSIBLE TO SELL CLOTHES ON LOUISE PARIS WEBSITE ?
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Yes, you can sell us your luxury and high quality garments.
The items have to be exclusively sold on Louise Paris website and we keep them in custody at least 8 months, the minimum amount of time we need to be able to sell the item.

Make an appointment with us to drop the items in our showroom. We can also come to your place in Paris to pick up the products.
We will select the items :
- that we like
- for their quality, authenticity, cut and originality
- luxury or high rate products
- in good condition


DO YOU MENTION ALL THE DEFECTS OF THE PRODUCTS YOU SELL ?
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We sell only products in very good condition and of very high quality. We will of course mention if they have any flaws or defects. We do our best to present the characteristics of the products via photos and specific descriptions detailing the brand, state of the product (vintage, contemporary or luxury), material, measurements, size, condition and price. The photographs in the catalogue are as accurate as possible, but should not be seen as constituting an identical representation of the product offered for sale, particularly regarding colors.

 


IS IT POSSIBLE TO ORDER A DIFFERENT SIZE ?
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The items are second-hand, we only have one size for each reference.

 


DO YOU SELL THE ACCESSORIES PRESENTED ON THE LOOKS?
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The items used as accessories to present the clothes are not sold with the product unless mentioned in the description.

 


WHAT MEANS OF PAYMENTS DO YOU ACCEPT ?
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You can pay the products with Paypal, either using a credit card or your own personal account. . IMPORTANT : It is not necessary to have a Paypal account to pay your order. The payments are secured by Paypal (www.paypal.fr) Your account will only be debited when the payment for the order has been confirmed and only for the value of the items shipped plus the shipping and handling fees. For more information please contact us, mail contact@louiseparis.fr or phone +33 (0)1 80 06 25 95.

 


DO YOU ACCEPT RETURNS OR EXCHANGE ?
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We donnot accept returns nor do we exchange or refund the orders. Since the products are second-hand, we cannot make sure that the products have not been worn by the buyer. We give as many details and pictures of the products as possible so that you will not be disappointed when receiving your order. If you need more details regarding a product, please contact us, we’ll be happy to answer you!

 


HOW MUCH DOES THE DELIVERY COST ?
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We ship the orders from our showroom in Paris. The price of delivery is fixed and depends neither on the amount nor on the weight of the order. It is based on the destination: €10 for Metropolitan France, €20 for Europe & Corsica, USA, Canada and Japan. You can also pick up your order in Paris, 5 rue du château d’eau, 75010 PARIS and we won't charge you the delivery price, the showroom is open by appointment only, make an ppointment with Eloïse contact@louiseparis to come pick up your order.

 


DO YOU INCLUDE THE PRICE OF DELIVERY IN THE PRODUCT PRICE ?
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The prices shown do not include shipping and handling fees.

 


Feel free to contact us if you have any question, we’ll be happy to answer you.
Eloïse

I found on tumblr the lovely pictures of the footer and the category pages. If they belong to you and you don't want me to use them or would like me to mention the photo credit please contact me contact@louiseparis.fr / tel 06 64 86 08 03, I'll be happy to oblige. Thanks anyway and congrats for your talent!