Delivery and returns

DELIVERIES

We ship the orders from our boutique at 10 rue de Lancry in Paris every Thursday.
You will be informed of the forecasted delivery time when you confirm your purchase.

We offer 2 delivery options in France:

  • Standard via Colissimo Recommandé from La Poste in 48h (working days) for delivery direct to your home: 10 euros.
  • Pickup at our boutique in Paris, 10 rue de Lancry, 75010 Paris, France, open from Tuesday to Sunday, 2pm to 7pm.

We offer Colissimo Recommandé via La Poste for international delivery:

  • Europe: €20

All the orders are shipped via La Poste with tracking. Neither the carrier nor the company LOUISE PARIS may be considered liable due to an inability to deliver as a result of an incorrect delivery address.
If you prefer delivery by another means of transport or with insurance, an additional cost will be applied, so please contact us before choosing this method. If you need your order to be shipped more quickly, please contact us, we will be happy to do so.

Shipping fees include handling and packing fees as well as postage costs. The total shipping and handling fees are shown in the cart and must be approved by you before confirming each order. All customs fees, if any, remain your responsibility.

The address that you have given for the delivery of your goods cannot be modified during delivery. You can track the delivery on www.colissimo.fr using the tracking number provided in the order confirmation we send you by email.

Feel free to contact us at contact@louiseparis.fr if you have any questions, we’ll be happy to answer!

RETURNS

We don’t accept returns. All the items are second-hand, so we cannot tell if the clothes, shoes, bags or accessories have been worn before being returned.
All the clothes are washed or dry-cleaned before being shipped, which represents a big cost: if we accepted returns, we would have to increase the price of the products to cover these costs.
We want to keep our prices relatively low in comparison to the retail prices.

To avoid disappointed customers, we try to describe the items as precisely as possible, so that you can’t make a mistake when buying them. Please take your time to make your purchases, these are gorgeous items that you might keep forever :). Read the descriptions fully and ask us as many questions as you want.

Regarding the colors, we try to be as precise as possible. Depending on your computer settings, you may not see a color the way others do; to avoid any problem, we use very precise color names like scarlet red, baby blue, canary yellow, chartreuse green, chestnut brown, etc.

Legally speaking, all the items are the property of the seller until they are sold. We are sales agents: we take care of the sale in exchange for a commission, and the item is under the responsibility of the seller until it is sold. We thus do not fit in the category of professional sellers who have to respect Article L121-16 of the French Consumer Code, according to which the customer has 7 days to return their purchase.