Frequently asked questions
What are the delivery costs?
In France, parcels are sent by Colissimo with La Poste in 48 hours, for €9, or by tracked letter when the size of the parcel allows it; in that case, we refund the difference once the parcel has been shipped. Delivery to Europe costs €20.
Shipping costs include packaging, handling and postage.
When is my order shipped?
Orders are shipped every Thursday from our showroom in Paris. We send you a link to track your parcel online as soon as possible.
Can I collect my order at the showroom?
Yes, pickup is free at the showroom, 10 rue de Lancry, 75010 Paris, from Tuesday to Sunday, 2pm to 7pm. To book a time, write to us at contact@louiseparis.fr.
Are the pieces authentic?
Every piece goes through our showroom, where Éloïse authenticates them one by one. They come from the wardrobes of private individuals.
What condition are the pieces in?
The pieces are second-hand and always in excellent condition; some have never been worn and still have their original tag. Any defect such as wear or snags is mentioned on the product page.
How can I pay?
Payment is made by card, on a secure payment page. Your account is only charged once the payment for the order has been confirmed, and only for the products shipped and the delivery costs.
Do you accept exchanges and refunds?
We do not offer exchanges or refunds. We do our best to give as much information as possible about each product so that you are not disappointed when it arrives. Delivery and returns
How can I contact you?
By email at contact@louiseparis.fr or by phone on +33 6 64 86 08 03. You are also welcome at the showroom, 10 rue de Lancry, 75010 Paris, from Tuesday to Sunday, 2pm to 7pm.
